Last Updated: December 01, 2024
Welcome to chargeMOD! We value your trust and strive to ensure your experience with us is seamless. If you encounter any issues with your purchases, we invite you to review our updated Cancellation and Refund Policy below.
Scope of Policy
This policy applies to the three types of products we offer: Goods, Subscription Plans, and Wallet Services. Each category has its own specific guidelines for cancellations and refunds.
Interpretation and Definitions
Interpretation
Words with capitalized initials have specific meanings defined in this policy. The definitions apply equally whether words appear in singular or plural.
Definitions
- Application: The software provided by chargeMOD, accessible via any electronic device.
- Company: BPM Power Private Limited, operating under chargeMOD, located at chargeMOD Corporate Office TC 100/3891(1), 100/3891(2), Opposite Technopark, Attinkuzhy, Kazhakuttom, Thiruvananthapuram, Kerala, India, 695582. GSTIN: 32AAICB3536D1Z5.
- Goods: Items such as chargers, RFID cards, and accessories offered for sale on our Service.
- Subscription Plans: Service-based plans to access charging solutions at chargeMOD stations.
- Wallet: Preloaded funds used within the chargeMOD app for charging transactions.
- Service: Our website, application, or both.
- Website: Our online platform, accessible at www.chargemod.com.
- You: The individual or entity using our services.
Cancellation and Refund Policy by Product Type
1. Goods (Chargers, RFID Cards, and Accessories)
- Damaged or Defective Goods: If you receive a damaged or defective product, we’ll replace it after verification. The replacement process typically takes 7–10 business days.
- Cancellation Policy: Goods can only be replaced if they are damaged or defective. Replacement requests must be made within 14 days of delivery.
2. Subscription Plans
- Refund Policy: Due to the nature of subscription services, refunds are not available. However, if you accidentally choose the wrong plan, we will help you switch to the correct plan. This process will take 1–2 business days to complete.
- Why We Don't Offer Refunds: Subscription plans are crafted to meet individual usage needs, and resources are allocated upon purchase. However, we are here to assist and ensure you’re on the plan that suits you best.
3. Wallet Services
- Refund Policy: Funds added to the wallet are meant for seamless and uninterrupted charging experiences. While wallet balances are non-refundable, we believe in creating a rewarding journey for every user through added convenience and exclusive benefits.
- Commitment to Quality: Wallet services provide unmatched flexibility, ensuring your EV is always powered without interruptions.
Returning Goods
If you need to return a product, kindly send it to:
BPM Power Pvt Ltd
chargeMOD Corporate Office
Opp Technopark Phase 1
Kazhakuttom, Trivandrum, Kerala, India - 695582
GSTIN: 32AAICB3536D1Z5
Important Note: We are not responsible for items lost or damaged during return shipping. We recommend using an insured and trackable mail service. Refunds or replacements will only be processed upon receipt of the returned goods.
Contact Us
Your satisfaction is our priority. If you have any questions or need assistance with cancellations or refunds, please reach out to us:
Email: hello@chargemod.com
We are here to help you navigate your chargeMOD experience with ease and confidence!