Job Description
We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be fluent in English, Tamil, Hindi, and Kannada, and will be responsible for providing exceptional customer service to our clients. Salary: Starting from 12,000 per month (Salary will be revised after 3 months, based on the performance) Working Hours: 9-hour shifts on a rotating day and night basis Languages Required: English, Tamil, Hindi, Kannada (Multi-language proficiency is mandatory)
Responsibilities
- Respond to customer inquiries and complaints via phone email or chat promptly and professionally
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate valid and complete information to customers by using the right methods/tools
- Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions transactions comments and complaints
- Communicate and coordinate with internal departments to ensure timely resolution of customer issues
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers and provide an exceptional experience.eptional experience.
Requirements
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- Proven customer support experience or experience in a related role
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task prioritize and manage time effectively
- Ability to speak and write fluently in English Tamil Hindi and Kannada
- Customer orientation and ability to adapt/respond to different types of characters
- Familiarity with CRM systems and practices is a plus
- Willingness to work in rotational day and night shifts.
Apply now